These Terms of Service (“Terms”) govern your access to and use of the website at pnwseo.com and any products or services offered by PNW SEO (“we,” “us,” “our”). By using our site or engaging our services, you agree to these Terms.
1) Services
We provide marketing, SEO, web design/development, and related consulting. The scope, deliverables, and fees for any engagement will be defined in writing (e.g., proposal, SOW, email confirmation, or invoice).
2) Quotes, Payments & Billing
- Prices and timelines are estimates unless otherwise stated in writing.
- Invoices are due upon receipt unless different terms are specified.
- Late or missing payments may pause or terminate work and may incur reasonable admin/collection costs.
- Weekly or monthly billing options may be available; changing cadence requires mutual agreement.
3) Client Responsibilities
- Provide timely access to information, accounts, and approvals needed to complete work.
- Ensure you have rights to all content, data, and materials you supply.
- Comply with applicable laws and platform policies (e.g., Google, hosting providers, ad networks).
4) Third-Party Services & Accounts
We may help set up or manage third-party services (e.g., analytics, ad platforms, hosting, CMS, plugins). Those services are governed by their own terms and privacy policies. We are not responsible for outages, changes, or actions by third parties. Fees charged by third parties are your responsibility unless stated otherwise in writing.
5) Intellectual Property
- Pre-existing materials, tools, processes, and know-how remain the property of their respective owners.
- Upon full payment, you receive a license or ownership to specified deliverables as defined in the engagement terms.
- We may showcase non-confidential work (e.g., screenshots, case studies) in our portfolio and marketing unless you ask us in writing not to.
6) Confidentiality
Each party will keep the other’s confidential information secure and use it only for the engagement. Exceptions apply to information that is public, independently developed, or disclosed by law.
7) No Guarantees
Marketing and SEO outcomes can vary. We do not guarantee specific rankings, traffic, conversions, or revenue. Any performance examples are illustrative only.
8) Disclaimers
The site and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9) Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill. Our total liability for any claim is limited to the amount you paid to us for the service giving rise to the claim in the 3 months preceding the event.
10) Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising out of your content, misuse of the site or services, or violation of these Terms or applicable laws.
11) Term & Termination
Either party may end an engagement by written notice if the other materially breaches and does not cure within a reasonable time. You remain responsible for fees due for work performed and third-party costs incurred up to termination.
12) Governing Law
These Terms are governed by the laws of the State of Washington, without regard to its conflicts of laws principles. Venue for disputes will be the state or federal courts located in Washington State, and you consent to their jurisdiction.
13) Changes to Terms
We may update these Terms from time to time. We will post the new effective date above. Continued use of the site or services after changes means you accept the revised Terms.
14) Contact
Questions about these Terms? Email legal@pnwseo.com.